SMS Privacy Policy

We text only people who have agreed to receive our texts. You can agree by:

• Giving your mobile number on our booking form, next to the notice under the phone field that says which appointment texts we send and how to stop them.
• Ticking an optional, unticked text message box on our website (the host portal or a job application).
• Telling our office yes when we ask during a phone call.
• For team members, agreeing in your onboarding paperwork.
• Texting our business number first.

Promotional texts need their own, separate consent (the separate, optional, unticked "offers and news" box, or a clear yes to our office). Consent is never a condition of purchase or employment. We keep a record of each consent and each opt-out, with its date and how it was given.

Service texts: booking confirmations, appointment reminders, arrival notices, schedule changes, payment receipts, invoice and quote links, review and tip requests, and replies to your questions. Short-term rental hosts may receive turnover updates and photos. Team members receive schedule, shift and pay notices, and job applicants receive application and interview updates. Anyone may receive one-time sign-in codes they request.

Promotional texts (offers, specials, referral rewards and company news) go only to people who agreed to them.

Every text names Clean & Pristine as the sender.

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT) to any text to stop all texts. We stop at once and send one final text confirming it. Reply START to opt in again. Reply HELP for help, or call (401) 375-4175.

Message frequency varies with your appointments, shifts or conversations with us; promotional texts are usually no more than four a month. We do not charge for texts, but message and data rates may apply from your mobile carrier. Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, other than the messaging providers that deliver our texts. We never sell, rent or trade mobile numbers.

We use your mobile number only to send the texts described here and to answer you. It is kept with your client, host, team member or applicant record and protected like the rest of that record.

Our texts are delivered by messaging providers acting on our behalf. They may use your number only to deliver our texts and must protect it.

We may update this policy. The current version is always on this page.

Questions about this policy or your text preferences? Contact us: